RETURN POLICY

1. RETURNS

We accept returns of unopened and unused products within 10 days of delivery.

To be eligible for a refund, products must be returned in their original condition, with all seals, tamper-evident features and packaging intact and undamaged.

Because returned research materials cannot be verified for storage integrity and cannot be resold, requests made after the 10-day period cannot be accepted.

2. ITEMS THAT CANNOT BE RETURNED

The following are not eligible for return or refund:

•             Products where the outer seal, vial seal or tamper-evident packaging has been opened, broken or altered

•             Products that have been used, reconstituted or partially used

•             Products not stored in accordance with the storage conditions stated on the product page

•             Bacteriostatic water and other ancillary consumables

•             Products returned without prior authorisation from our support team

3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with your order number and clear photographs of the outer packaging, the internal packaging and the affected items.

Where a claim is verified, we will arrange a replacement or a full refund, including any return shipping cost. Damage claims made after 48 hours may not be accepted, as we are unable to establish where the damage occurred.

4. HOW TO REQUEST A RETURN

Contact our support team within 10 days of receiving your shipment at hello@apexresearch.ae, quoting your order number and the reason for return. Our team will confirm eligibility and provide return instructions.

Do not ship any item back to us before receiving written return authorisation. Unauthorised returns may be refused.

5. RETURN SHIPPING

Unless the return relates to a damaged, defective or incorrect item, return shipping costs and any associated customs charges are the responsibility of the customer. We recommend using a tracked service, as we cannot process a refund for a return we do not receive.

6. REFUNDS

Approved refunds are issued to the original payment method once the returned items have been received and inspected. Please allow up to 14 business days from receipt for the refund to be processed. The time taken for funds to appear in your account depends on your bank or card issuer.

Original shipping charges are non-refundable except where the return relates to a damaged, defective or incorrect item.

7. CANCELLATIONS

Orders may be cancelled without charge at any time before dispatch. Once an order has been dispatched, our returns process above applies.

8. REFUSED, DETAINED OR SEIZED SHIPMENTS

Customers are responsible for confirming that products may lawfully be imported into their jurisdiction before ordering. Shipments refused at customs, detained, seized or returned to sender for reasons attributable to the customer or to the destination jurisdiction are not eligible for refund.

9. CONTACT

Apex Research FZ-LLC hello@apexresearch.ae