1. INTENDED USE

All products supplied by Apex Research FZ-LLC (“Apex Research”) are supplied strictly for research and laboratory use only.

Products are intended for:

•             in vitro research

•             scientific investigation

•             analytical and reference testing

•             related laboratory applications conducted by qualified individuals or organisations

Products are not intended for, and must not be used for:

•             human or animal consumption or administration

•             medical, diagnostic, therapeutic, clinical or veterinary use

•             personal, household or consumer use

•             incorporation into any food, beverage, cosmetic, supplement or consumer product

•             resale or onward supply for any of the above purposes

Customers are solely responsible for ensuring that products are used, stored, handled and disposed of in accordance with all applicable laws, regulations and institutional requirements in their jurisdiction.

2. NO CLAIMS AND NO ADVICE

Apex Research makes no representation as to the suitability, efficacy or safety of any product for any purpose other than laboratory research. We do not provide dosing information, administration protocols, usage schedules, or any medical, clinical or scientific advice regarding the use of our products. Any request for such information will be declined.

Nothing on our Site, in our materials, or in any communication from us constitutes medical advice or an endorsement of any use outside a controlled research setting.

3. RESEARCHER VALIDATION

By purchasing from Apex Research, you agree to participate in the Apex Research Researcher Validation Programme.

As a condition of maintaining an active researcher account, Apex Research may periodically request supporting research-related information, including study summaries, research observations, data abstracts or comparable documentation, for quality control and research programme purposes.

Failure to provide requested information may result in suspension or termination of purchasing access and/or researcher validation status.

4. VERIFICATION AND ORDERS

Apex Research may request information to verify:

•             customer identity and age

•             business, institutional or laboratory details

•             professional affiliation

•             intended research use

We reserve the right to:

•             request additional verification or supporting documentation at any time

•             refuse, cancel, limit or hold any order

•             refuse, suspend or terminate any account where misuse, inaccurate information, or use inconsistent with legitimate research purposes is suspected

•             decline to supply any product to any jurisdiction

Orders are accepted at our discretion and are not confirmed until dispatched.

5. HANDLING, STORAGE AND SAFETY

Products must be handled only by individuals competent to work with research materials, using appropriate laboratory practices and personal protective equipment. Customers are responsible for maintaining specified storage conditions on receipt, and for the safe disposal of products and packaging in accordance with local requirements.

6. IMPORT, EXPORT AND JURISDICTION

The regulatory status of research compounds varies between jurisdictions. It is the customer’s sole responsibility to determine whether a product may lawfully be imported into, possessed in, and used within their jurisdiction, and to obtain any permit, licence or approval required. Apex Research accepts no responsibility for shipments detained, seized, delayed or refused by any customs or regulatory authority.

Products must not be re-exported or transferred in breach of any applicable trade, sanctions or export control regime.

7. CUSTOMER AGREEMENT

By purchasing from this Site, you confirm that:

•             you are at least 18 years of age

•             products are purchased solely for legitimate research purposes

•             you understand the nature of the products supplied

•             you are qualified and competent to handle and use the products safely

•             products will not be used, administered, resold or supplied outside their intended research purpose

•             the information you have provided to us is accurate and complete

8. LIABILITY

Apex Research accepts no liability for misuse, improper handling, improper storage, or any use of products outside their intended research purpose.

To the fullest extent permitted by applicable law, Apex Research shall not be liable for any indirect, incidental, consequential or special loss or damage arising from the supply or use of any product.

Customers agree to indemnify and hold harmless Apex Research, its officers, employees and agents against any claims, damages, liabilities, costs or legal actions arising from improper, unauthorised or unlawful use of products supplied.

9. GOVERNING LAW

This Policy is governed by the laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah, and the courts of Ras Al Khaimah shall have jurisdiction over any dispute arising from it.

RETURN POLICY

1. RETURNS

We accept returns of unopened and unused products within 10 days of delivery.

To be eligible for a refund, products must be returned in their original condition, with all seals, tamper-evident features and packaging intact and undamaged.

Because returned research materials cannot be verified for storage integrity and cannot be resold, requests made after the 10-day period cannot be accepted.

2. ITEMS THAT CANNOT BE RETURNED

The following are not eligible for return or refund:

•             Products where the outer seal, vial seal or tamper-evident packaging has been opened, broken or altered

•             Products that have been used, reconstituted or partially used

•             Products not stored in accordance with the storage conditions stated on the product page

•             Bacteriostatic water and other ancillary consumables

•             Products returned without prior authorisation from our support team

3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or is not what you ordered, contact us within 48 hours of delivery with your order number and clear photographs of the outer packaging, the internal packaging and the affected items.

Where a claim is verified, we will arrange a replacement or a full refund, including any return shipping cost. Damage claims made after 48 hours may not be accepted, as we are unable to establish where the damage occurred.

4. HOW TO REQUEST A RETURN

Contact our support team within 10 days of receiving your shipment at hello@apexresearch.ae, quoting your order number and the reason for return. Our team will confirm eligibility and provide return instructions.

Do not ship any item back to us before receiving written return authorisation. Unauthorised returns may be refused.

5. RETURN SHIPPING

Unless the return relates to a damaged, defective or incorrect item, return shipping costs and any associated customs charges are the responsibility of the customer. We recommend using a tracked service, as we cannot process a refund for a return we do not receive.

6. REFUNDS

Approved refunds are issued to the original payment method once the returned items have been received and inspected. Please allow up to 14 business days from receipt for the refund to be processed. The time taken for funds to appear in your account depends on your bank or card issuer.

Original shipping charges are non-refundable except where the return relates to a damaged, defective or incorrect item.

7. CANCELLATIONS

Orders may be cancelled without charge at any time before dispatch. Once an order has been dispatched, our returns process above applies.

8. REFUSED, DETAINED OR SEIZED SHIPMENTS

Customers are responsible for confirming that products may lawfully be imported into their jurisdiction before ordering. Shipments refused at customs, detained, seized or returned to sender for reasons attributable to the customer or to the destination jurisdiction are not eligible for refund.

9. CONTACT

Apex Research FZ-LLC hello@apexresearch.ae